SDC — Software Development Center
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Discuss a project

SDC service center

Your software
Our support

We support enterprise software: investigate incidents, keep services running reliably and help improve your systems.

Discuss support
Engineers in SDC corporate hoodies help a customer with software at their workplace

Operational services

Comprehensive
technical support

These six areas apply to support for foreign software, open-source software and business applications. We agree the scope for each product, version and operating environment.

01

Incident and fault resolution

Diagnosis and service recovery

We identify the cause, isolate the problem and restore the system to working order. We look at how to reduce the risk of the failure recurring.

Scope of work

  • Diagnosis using event logs and monitoring data.
  • Resolving the causes of failures and verifying system operation.
  • Recommendations to help prevent recurring incidents.
02

Software administration

Setup and configuration management

We configure software, manage access and carry out routine maintenance. We monitor component health and keep configurations up to date.

Scope of work

  • Configuration of software components and environment settings.
  • Management of user accounts and access permissions.
  • Routine maintenance, configuration control and documentation.
03

Performance optimisation

Workload analysis and bottleneck resolution

We identify what is slowing the system down, whether in the code, queries, settings or infrastructure. We address bottlenecks and verify the results under load.

Scope of work

  • Analysis of metrics, workload and response times.
  • Optimisation of queries, configuration and resource use.
  • Comparison of performance before and after changes using agreed scenarios.
04

Software updates

Compatibility checks and rollback planning

We check compatibility, agree on a maintenance window and prepare a rollback plan. We apply updates and verify that key workflows function correctly.

Scope of work

  • Assessment of dependencies and version compatibility.
  • Preparation of an update procedure, backup and rollback plan.
  • Installation of updates and checks on system operation after changes.
05

Data backup and recovery

Backup monitoring and recovery testing

We configure backups and check that they can be used to restore data. We agree on backup frequency, retention periods and recovery procedures.

Scope of work

  • Definition of the data to back up, backup schedules and retention periods.
  • Monitoring of backup job completion.
  • Recovery testing and updates to recovery instructions.
06

Technical consulting

Recommendations and knowledge transfer

We explain how the solution works, explore complex issues and share practical recommendations. We help your team apply this knowledge in everyday work.

Scope of work

  • Guidance on software operation and development.
  • Recommendations for configuration and resolving common problems.
  • Practical walkthroughs with your team and handover of instructions.

Independent expertise

Vendor-independent support
for foreign software

We help keep systems running when vendor support is unavailable or limited. We investigate incidents, configure software and find solutions that fit your existing architecture.

Support is provided by the SDC team. We agree on the products, versions and tasks when reviewing your system.

Open source and enterprise applications

Open source support
and application support

We support open-source projects and commercial products within the same software environment, accounting for their editions, versions and integrations.

Data and integration

Analytics and research

Development and CI/CD

Infrastructure and access

Monitoring and logs

Applications and web

Getting started

Support tailored to your system

We agree on scope, service hours and response times based on the criticality of your services and your team's needs.

  1. Review your system

    We review your software, versions, integrations and current challenges.

  2. Agree on the terms

    We define support scope, request priorities and communication procedures.

  3. Bring in the team

    We arrange access and request handling, and document solutions and recommendations.

Tell us about your challenge

Let’s discuss
your software support

Tell us which software needs support and what challenges your team is facing.

sales@sdcv.ru ↗+7 (495) 215-02-30
VoronezhHead officeOffice 401, 3 Arsenalnaya StreetArsenal Business Centre
MoscowMoscow officeOgorodny ProezdOstankino Business Centre

Your details will be sent to SDC. We will contact you by email.